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Used Car Manager

New Bern Auto Group

This is a Full-time position in New Bern, NC posted May 28, 2023.

We are looking for a Service Manager to help grow and continue to develop our team. Experienced Service Advisors are welcome to apply.

What We Offer:

  • Medical, Dental, Vision, Life
  • 401k
  • Ongoing training and education through the manufacturer and management team
  • Family-oriented and genuinely friendly work environment
  • Employee vehicle purchase and service discounts
  • Paid Vacation


  • Assist customers in servicing, repairing and explaining each service need.
  • Understanding customers’ requirements and concerns; matching requirements and concerns to various service options.
  • Keeps abreast of new products, features, accessories and attend product training as required.
  • Assisting in Hiring new employees
  • Training and Coaching Your Team
  • Be involved in the service drive, desk, and shop
  • Creating & achieving goals, for Effective Labor Rate, ASR percentages, Hours Per RO, Xtime Utilization, etc.
  • Must have warranty work completed, submitted & paid in a timely manner.
  • Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.


  • A minimum of 5 years of experience as a Service Advisor is required or two years of Service Management Experience
  • The ability to lead a group of people and keep them engaged
  • Strong focus on providing excellent customer service
  • Driver’s License
  • Background Screening

No phone calls. Please submit qualifications online.