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Regional Director- Duke Primary Care Western Tier Region

Duke Health

This is a Full-time position in Raleigh, NC posted September 18, 2023.

Duke Primary Care

Duke Primary Care Duke Primary Care is a broad network of community-based clinics that offer family medicine, internal medicine, pediatric, and urgent care services. With 400 providers in nearly 50 locations, Duke Primary Care is the largest primary care network in the greater Triangle. Our network saw more than 750,000 patient encounters in fiscal year 2021.

Our Duke Primary Care clinics provide personalized care for adults and children, from sick visits to preventive care, health screenings to immunizations, and annual exams to chronic disease management. Select primary care clinics also provide behavioral health, diabetes education, pharmacy, and other population health services. Duke Primary Care clinics are accredited and designated a Primary Care Medical Home by The Joint Commission.

Our Duke Urgent Care centers offer evaluation and treatment for minor illnesses and injuries 12 hours a day, seven days a week when a patient’s primary care provider is not available. Services also include certain physical exams and vaccinations. A pediatric specialist is available at select locations. Patients can walk in to one of our nine urgent care centers located throughout the greater Triangle or can schedule a virtual visit to receive care from the comfort of home.



Western Tier Region (DPC Mebane, Hillsborough, Chapel Hill and Durham)


Occ Summary Work Performed

Skills and Abilities Perform other related duties incidental to the work described herein. Level Characteristics schedules. operations staff problems objectives SUPERVISION hiring, performance appraisals, DUKE ACCOUNTING SYSTEM performance. PERSONNEL PRACTICES DUKE PAYROLL SYSTEM ANALYZE TRENDS BUDGET PROJECTIONS Provide broad strategic and administrative direction for policies, procedures, services and programs of a multiple-site region of ambulatory clinics/practices; supervise Health CenterAdministrators; participate in the analysis, planning and strategy formulation of entity goals. Provide administrative oversight to Health Center Administrators in areas such as clinical quality, customer service, personnel management, work culture, information systems, finances and general clinic Exercise leadership and management responsibility over all functions within this management portfolio ensuring efficient services that are designed to meet the needs of patients, physicians, the public, and Participate, with other senior ambulatory personnel, in the analysis, planning and strategy formulation of ambulatory entity goals and the implementation of plans and programs; analyze practice operations and needs to determine potential enhancements or improvements to procedures and activities. Maintain liaison with all levels of Duke administration, physicians, PRMO, DHTS, Marketing, outside organizations, etc. to coordinate the business of assigned region, accomplish directives and facilitate the resolution of Work with leadership teams throughout the health system, serving as a resource to help reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives, analyze and utilize information to develop and support management decisions. Develop and foster effective collaboration between other Health System departments to ensure an integrated approach to providing services, and fulfilling our operational goals and Direct the compilation of and/or prepare operational or financial reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions. Assure achievement of balanced scorecard targets. Determine departmental fiscal requirements and approve budgetary recommendations for assigned practices; monitor and verify reconciliation of expenditure of budgeted funds. Establish major schedules, task assignments and allocation of manpower, space and equipment to ensure conformance with commitments for assigned ambulatory clinics/practices. May direct the strategic assessment of marketplace needs, the competitive environment, cost management, and customer-focused programs and services. Develop new business strategies to enhance market share and improve overall May be responsible for managing physician contracts as they pertain to compensation, benefits, termination, schedules and liability/malpractice coverage (for outside activities). Direct various personnel functions including, but not limited to, promotions, transfers and vacation CUSTOMER SERVICE ACCOUNTING BOOKKEEPING



Minimum Qualifications




Work requires organizational, analytical and communication skills preferred. acquired through the completion of a bachelor’s degree program in a business or healthcare-related field. A master’s degree in a business or healthcare-related field is strongly




Seven years of clinic/practice management or other related healthcare administration experience is required. The experience includes practice operations and financial analyses. Ideal candidates will have a background in practice operations, which includes patient flow and quality and safety. In addition, the candidateswill have a background that includes financial analysis and a demonstrated understanding of the revenue cycle. The ability to manage complex business and human capital issues and communicate about those issues with physicians, staff and managers will be necessary for candidates.


Degrees, Licensures, Certifications




Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.