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Quality Manager – manufacturing

RR Donnelley

This is a Full-time position in durham, nc posted March 22, 2023.

RRD Packaging Solutions Durham is a leading packaging and trading card company in North America, producing educational and healthcare products, as well as collectible trading cards associated with the entertainment and sports industries. We are currently seeking a candidate with a strong history in managing quality control and improvement in a manufacturing setting.


The incumbent is responsible for working with Production, Sales, Support Services and management representatives to facilitate ongoing quality improvement activities in support of the Company’s goals and customer quality requirements. Ensures that appropriate quality controls are in place to conform and comply with ISO operating standards as well as OTC pharmaceutical.


  • Implement and maintain quality systems and programs to ensure compliance with internal and customer defined quality standard requirements
  • Evaluate and advise on the impact of long range planning, introduction of new programs/strategies and regulatory interaction as such applies to ISO operating standards
  • Support continuous improvement efforts by providing leadership, knowledge, and energy to strengthen the plant CI culture and performance
  • Propose and complete lean projects to improve the safety, quality and operational efficiency of the facility
  • Implement and maintain meaningful product and process quality management systems and summary reports for the manufacturing and support process. Provide corresponding reports for management review on a monthly basis.
  • Ensure product consistency by developing and maintaining an effective process control system that includes writing and conducting product and process capability studies for new equipment and purchased raw materials and finished products
  • Identify critical process issues/concerns and implement appropriate monitoring where applicable. Take the necessary corrective action in a timely, efficient and supportive manner conferring with other employees as necessary to achieve optimum resolutions whenever and wherever necessary
  • Ensure that all required employee training is completed as required by the ISO operating standards. Maintain appropriate training records for all employees as such relate to ISO standards and operating requirements.
  • Review and audit a documentation system that includes operating procedures, product specifications and raw material specifications
  • Coordinate all external audits required of the Company’s quality assurance program
  • Develop and maintain all ISO operating standards
  • Develop and maintain credibility for the Quality Management Function by providing timely and accurate analysis of product flow and customer issues/concerns that will assist senior management representatives in managing their assigned responsibilities
  • Enhance and/or develop, implement and enforce Quality Management policies and procedures of the organization by way of systems and other means that will improve the overall operation of the Company
  • Assess employee talent and capabilities
  • Supervise Quality Auditors, Quality Supervisors, Quality Engineers
  • Performs other related duties as assigned or requested

Required Skills

  • Applied knowledge of cGMP
  • Audit experience and competence
  • Must have demonstrated leadership skills as well as communication skills with all levels
  • Demonstrated prior use of Quality resolution processes (root cause analysis, corrective and preventive action plans, G8D, PPS, etc.)
  • Demonstrated prior use of continuous improvement tools such as 6 sigma, FMEA, OPL, process confirmation, Kamichibai, PPAP, 5S, etc.

Required Experience

  • Previous experience with New Product Introduction (NPI) and Customer on-boarding
  • Proven ability to establish and maintain relationships with strategic suppliers, drive key initiatives and continuous quality improvement
  • Experience with intellectual property control and confidentiality systems preferred, not required
  • Black Belt preferred, not required
  • Experience with color management preferred, not required
  • Packaging and/or printing process knowledge preferred, not required

The national pay range for this role is $70,900 to $126,100 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program.

RRD offers benefits including:

  • Medical
  • Dental
  • Vision coverage
  • Paid time off
  • Disability insurance
  • 401(k) with match
  • Life insurance
  • Various voluntary supplemental insurance coverages
  • Tuition assistance
  • Paid maternity leave
  • Adoption assistance
  • Employer/partner discounts