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Customer Prog Mgt Supervisor

honeywell

This is a Full-time position in Charlotte, NC posted January 25, 2023.

Join the industry leader to design the next generation of breakthroughs OverseeThe team responsible for post-sale support that coordinates the operationalAspects of ongoing Customer & Product Support projects. You will lead aTeam focused on serving as liaison between the end customer, project managementAnd planning, project team, and product delivery team. You will review statusOf projects and budgets with the customer and work to coordinate schedules forYour team to ensure customer success while meeting all SLAs. Develop standardWork and reporting requirements to drive customer success right and fast withMinimal impact to internal and external performance metrics. You will assessProject issues and develop resolutions to meet productivity, quality, andCustomers satisfaction goals and objectives. You will develop mechanisms forKeeping the Honeywell knowledge base current along with creating the tools toMonitor project progress, and be a key problem solver with Sales, projectManagers, and product delivery teams. Key Responsibilities: Team Management Project Management Project Planning Customer Support Facilitate Team Alignment Deliver Status Reports Sales Support Reporting and ability to analyze data Travel < 10% a year YOU MUSTHAVE: Bachelor's degree, or equivalent. Some experience in the field. WE VALUE: Significant experience applying best practices in Customer & Product Support Excellent organization skills Excel Skills and ability to manipulate data An ability to train others An ability to direct and motivate a team Additional Information JOB ID: HRD186762 Category: Customer Experience Location: 13509 South Point Blvd., S. Point Business Park,Suite 100,Charlotte,North Carolina,28273,United States Exempt Engineering (GLOBAL) Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.