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Part Time On Call Coordinator

Griswold Home Care - Winston-Salem, NC

This is a Full-time position in Winston Salem, NC posted July 6, 2022.

On Call Coordinator

The Part Time On Call Coordinator is responsible for providing support to clients and caregivers outside of normal office hours (M-F 5pm 12am, Saturday 9am Midnight and Sun 12am 9am). S/He can expect to work primarily nights and weekends on a remote basis. It may occasionally be necessary to provide direct care to clients. The Part Time On Call Coordinator reports directly to the Care Coordinator and has significant communications with the RN Supervisor and Director of Operations. The Part Time On Call Coordinator is regularly involved in situations that can be stressful and frustrating, but there are also many highly rewarding experiences.

Responsibilities:

Be on call evenings and weekends

Responsible for client satisfaction and thorough communication with clients, receiving and processing requests and schedule modifications, sending care schedules, directions, paperwork, and other communications, etc.

Assist in resolving differences/ disputes between caregivers, clients and family members

While on call, document initial call from prospective clients and compassionately listen to their needs, collect information, provide basic information about our services, relay details to appropriate staff

Assist with monitoring Caregiver compliance of policies and procedures, performance and quality of care

Thoroughly document all Caregiver activities and communication in Clear Care

Assist in maintaining Caregiver and Client files

Clerical tasks related to daily business operations and facility cleanliness, additional activities as needed

Must exercise discretion, good judgment and excellent communication skills

Strive to fulfill our Core Values and Mission

Evaluate key metrics on performance (accuracy, call-waiting time, etc.)

Prepare reports for Management

Work Environment:

This is a part time position estimated at 10, up to 50 hours monthly. On Call Coordinators can expect to be On Call several nights of the week and many Saturdays and Sundays. The Office is open for business 9am-5pm Monday-Friday and the On Call Coordinator may be asked to assist in staffing the Office during Regular Hours. Overtime may be required. Overtime cannot be worked without approval.