This job board retrieves part of its jobs from: Toronto Jobs | Emplois Montréal | IT Jobs Canada

The exclusive website bringing you daily job offers!

To post a job, login or create an account |  Post a Job

Head of Customer Success

24 Seven

This is a Contract position in Charlotte, NC posted September 29, 2021.

Our client is looking for a Head of Customer Success to manage a team of 5 Client Success Managers and oversee 200 client relationships.

You are a leader with natural management skills.

You are skilled at establishing partnerships and developing relationships with customers from junior level to C-Suite.

This role is both creative and analytical and requires a proactive person who can guide the client’s influencer marketing and e-Commerce strategy and help drive the product roadmap.

You are a strong communicator and excited to work in a fast-growing company with opportunities for career development.

Having previously worked in customer success and with a deep knowledge of campaign management, execution, and reporting, you will come in with a tool kit to immediately impact our business.

Who You Are: Minimum 5 year of experience in a customer success or customer service role Minimum of 1-2 years management experience Savvy with social media, visual content, and all things digital Experience with operations and logistics Detail and process oriented.

Analytical and highly organized.

Ability to collaborate and effectively communicate across cross functional teams Track record for building customer relationships Savvy with social media, visual content, and all things digital Experience managing strategic influencer campaigns (working with beauty clients is a plus) Ability to deal with both simple and complex customer requests Responsibilities: Manage a team 5 growing client success managers Build solid relationships with key clients Work with cross functional teams including sales, marketing, influencer acquisition, community management, product and tech teams Advise clients on how to strategize, launch, optimize and analyze their influencer marketing campaigns Manage relationship with the companies warehouse and oversee logistics Collate data and key results to share insights into the success of clients influencer campaigns Present data and results in an persuasive manner Support team to prevent churn and build revenue by renewing contracts and upselling additional features/services Translate client needs into actionable insights for our product and dev team.

Communicate and collaborate with our product team on app optimizations and innovations.

Bonus Points if you: Have experience in Influencer Marketing and/or SaaS platforms Read this job description and found a bullet that you may not have experience in but were excited to learn it quickly