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Client Experience Specialist

In Flight Crew Connections, LLC

This is a Contract position in Mint Hill, NC posted October 25, 2021.

Job Description Client Experience Specialist The Client Experience Specialist will provide general administrative support to the office and a group of sales professionals. The specialist will also support the sales team’s marketing plan objectives. Some of the daily responsibilities will include preparing proposals, presentation, and communication materials. The incumbent will assist the company with creating and managing distribution efforts of marketing information. The incumbent must be customer service oriented with the ability to make decisions, resolve issues, and provide timely solutions for the ultimate customer experience. Job Primary Functions: Manage the day-to-day administrative task for the sales team. Support sales team members in the implementation of business strategies that will include drafting and publishing press releases, social media posts, client touch campaigns and website management. Point of contact for handling internal and external customer needs. Develop processes to drive customer satisfaction efforts. Assist with coordinating client meetings. Conduct periodic customer satisfaction surveys Create presentations and other materials as requested by client. Manage the internal and external processes documents by creating or updating existing processes and policies. Maintains and updates sales and marketing infrastructure which may include a database system, intranet and external websites. Primary data champion and administrator for client and prospect databases, sales and marketing automation tools for Zoho CRM and other software applications. Coordinate tradeshow activities. Travel to client and industry related events. Assist with other duties and projects as needed Core Ability and Skill Requirements: A hands-on, self-starter with a positive attitude and strong work ethic Technology proficiency in CRM systems and Microsoft Office applications are a must. Ability to work both independently and on a team to deliver results Strong analytical skills and business acumen The ability to manage multiple projects at one time Ability to work under pressure with deadlines Excellent verbal and written communication skills Education and Related Work Requirements: Associate’s degree (A.A.) or equivalent from 2-year college and at least 2 years’ experience providing administrative support to multiple groups. Ability to determine and respond to conflicting priorities required. A Bachelor’s degree in Business, Communications, and Marketing or related field of study preferred. Experience with social media, digital marketing and event planning a plus. To Apply: Please apply here or on our website at www.inflightcrewconnections.com with your resume.