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Genesys: Software Engineer


This is a Contract position in Durham, NC posted October 25, 2020.

At Genesys, we’ve built one of the best cloud-based Customer Experience (CX) service offerings ever.

It was built from the ground-up in the cloud and handles millions of interactions per day.

We have thousands of AWS EC2 instances deployed across multiple environments globally, and we push out dozens of product builds per day using a top-notch CI/CD pipeline.The External Contacts team provides the customer context needed to deliver a superb customer experience.

We are looking for a talented engineer to help us take our customer services to the next level.About you:You have experience building software in at least one programming language.You have experience with REST APIs and services.You are a strong problem solver with the desire to make significant contributions.You show pride of ownership and strive for excellence in everything you do.You are curious.You keep abreast of new tools and technology.You continuously learn and improve.You can quickly learn new technologies, tools, and techniques.You have good written and verbal communication skills.You are resourceful and detail-oriented.You can organize your own time and seek out the information you need.You are willing to push back when necessary.You have a drive to understand how your work integrates with other groups in order to provide value to our customers.You are open to constructive feedback and use it to improve.You understand why test automation is important and believe this to be a first-class component of new development.What you will do while working with us:You will design and implement REST APIs for the External Contacts team in a microservices environment with a focus on Java-based services (although specific technologies can change over time).You will test your software in an automated way before even deploying it.You will create and maintain services that are highly scalable, available, and reliable.You will deploy these services to dev, test, and production environments using a CI/CD pipeline.You will support services in prod, perform root-cause analysis of problems, and participate in blameless post-mortemsYou will participate in a 24×7 on-call rotation.You will continuously improve a running production system without downtime.You will participate in design and code reviews to help mentor other team members and to influence technical direction of team.You will become an expert in the architecture, design, and customer use cases for the team’s services.You will be part of a fast-paced culture of continuous learning and grow rapidly.You will use various tools to troubleshoot issues with system stability and performance.You will identify areas of risk for performance, longevity, and architectural robustness.You will recommend the use of new technologies and tools when appropriate.You will foster an inclusive working environment where every team member is positioned for successYou will understand & comply with PCI, HIPAA,and GDPR.Some of the specific technologies our team works with every day:JVM languages like Java and GroovySprint Boot microservicesAmazon Web Services (EC2, S3, SQS, SNS, Lambda, Kinesis, etc.)Cloud-native architecturePythonAnsibleJavascript, HTML, and CSSEmber UI frameworkSelenium, Cucumber, and SpockGitJenkins and other CI/CD toolsElasticsearchKafkaLinuxSome benefits of working with us:The opportunity to work in a cutting-edge microservices architecture on a platform and product that is growing rapidly.Work in a culture of cooperation, learning, and blameless retrospectives with an overall focus on continual improvement.Multiple yearly hackathons and weekly tech talks.An open time-off policy and a management team that supports its use.The ability to work from home or remotely as needed.About GenesysEvery year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries.

Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences.

Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty.

This is enabled by Genesys CloudTM, an all-in-one solution and theworld’s leading public cloud contact center platform,designed for rapid innovation, scalability and flexibility.

Visit www.Genesys.Com.Genesys is an equal opportunity employer committed to diversity in the workplace.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.