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A1A – Pharmacy Service Manager – Pharmacist – NC

CVS Health

This is a Full-time position in High Point, NC posted October 24, 2020.

Job DescriptionThis position will be an in-office role located at the High Point, NC office. Once COVID restrictions are lifted, the employee will be 100% in-officeWhat is A1A?Aetna One Advocate is Aetna’s premier service and clinical offering for Aetna nation-wideand creates industry-leading solutions for our customers and members.The model isa fully integrated population health and customer service solution for large plan sponsorshigh-touch, high-tech member advocacy service which combines data-driven processes with the expertise of highly trained clinical and concierge member services. Our mission is to meet each member at every aspect of their health care journey.Our embedded customer-dedicated service and clinical pods allow maximization of inbound and outbound touchpoints to solve members’ needs and create behavior change. Our data analytics, white-glove service and end-to-end ownership of member support creates a trusted partner in health. This is an exciting time to join Aetna a CVS Health company in our journey to change the way healthcare is delivered today. We are health care innovators.POSITION SUMMARYClinician with strong clinical and communication skills collaborating with the Aetna Once Advocate (A1A) multi-disciplinary care team to maximize the health and wellness of the member. Ability to thrive in a multi-tasking environment. Engage both provider, other clinical disciplines, support staff, and the member to solve medication related issues.Implements national clinical management programs in local markets. Manages pharmacy component of medical benefit for assigned customers. Selects and guides strong teams through training, coaching, mentoring, performance management and development.Fundamental ComponentsImplements national clinical management programs in local markets Manages pharmacy component of medical benefit for assigned customersEstablishes and maintains external relations.Participates in national, regional and local workgroups, as needed Serves as first line resource for pharmacy issues in local marketConsults in quality management initiativesAssesses customer needs to align market KPMs with overall APM strategyEnsures effective communications between customers and business partnersDevelops locally driven programs and products and evaluates effectivenessSelects and guides strong teams through training, coaching, mentoring, performance management and developmentBackground ExperienceJOB REQUIREMENTSAn active and good standing Pharmacist license is requiredIn-depth knowledge and experience in managed care/managed pharmacy/competitive environment required3+ years clinical pharmacy/administrative experience or equivalent required3+ years experience in retail pharmacy setting preferredExcellent communication skills and the ability to adjust communication style to suit the audience.Expertise in presenting to all audiences required (Clinicians, Plan Sponsors, Support Staff, Executive Management)MTM certification preferredAdditional Job InformationOpportunity to join the largest member-centric healthcare providerGrowth potentialBecome a member of the Aetna One Advocate (A1A) Care Management team.EducationBachelor’s degree or equivalent experiencePercent of Travel Required0 – 10%Business OverviewAt Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.PDN-91b833ea-0efa-4f0c-a6a3-9b9c5f15472b