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UX Designer

A-line Staffing

This is a Full-time position in Charlotte, NC posted October 18, 2021.

Scope / Dimension
Scope of accountability for Interaction Designer may include–but is not limited to–interface design for storefront and authenticated areas of and its affiliated sites & digital applications (e.g., smartphone/tablet apps); assisting in the production and maintenance of enterprise design style guides

Job Responsibilities
• Partner with business to establish clear problem statements and measures of success for new customer care agent desktop interface
• Partner with customer care agents to fully understand their needs
• Demonstrate a bold vision for excellence in interactive web design and a commitment to evolving our agent experience
• Use Salesforce Lightning design system to define an architecture that effectively synthesizes multiple systems/interfaces into a single interface that agents can easily navigate to perform a wide variety of customer service tasks efficiently.
• Create user flows, wireframes, screen comps, and prototypes that exhibit a mastery of user-centered design practices
• When necessary, establish and document design standards that align with the overarching guiding principles of the agent experience.
• Work with technology team to determine feasibility and implementation timelines
• Demonstrate excellent verbal and written communication skills to articulate design rationale and facilitate partnerships with product and business owners
• Must be highly innovative and inspire commitment to a higher standard
• Solutions oriented with the ability to multi-task and adapt quickly to changing requirements and conditions
• Partner across related disciplines including usability, content strategy, accessibility, and web development to meet the established business objectives of this engagement.

Job Requirements:


• 7-10 years experience as an Information Architect or UX Designer at an agency, retail or financial services institution

• 2 years experience designing customer care interfaces

• 1+ year Salesforce / Salesforce Lightning experience

• Experience creating user flows, wireframes, and interactive prototypes

• Knowledge of the Adobe Creative Suite (Photoshop, Illustrator), Sketch, Axure and InVision preferred

• Experience in an e-commerce, media, or start-up environment with short interval release cycles is a plus

• Best-practices knowledge of WC3 and other web design standards

• Excellent understanding of usability/user centered design, UX methodology, interactive design principles and best practices, web accessibility, and corporate branding

• Excellent verbal and written communication skills

• Solutions oriented with the ability to multi-task and adapt quickly to changing requirements and conditions

Education & Certification Requirements:

Bachelor’s degree. Minimum: 7-10 years experience in interaction design, information architecture, web design, usability or related field.