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Support Center Analyst

Haywood Regional Medical Center

This is a Contract position in Clyde, NC posted October 25, 2020.

Haywood Regional Medical Center

Enters support requests into tracking system and assigns ticket number or other identification.
Interviews customer to determine nature and scope of the customer’s issue, and the appropriate response.
Diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary.
Documents and reports customer inquiries regarding new/different functionality.
Provides end-user desktop training and minor hardware/peripheral repair as appropriate.
Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges.

Job Requirements:

Minimum EducationAssociate’s Degree (actively working towards degree) and two(2) years of experience or the equivalent of four (4) years of experience. Prefer two (2) years in healthcare.
Required SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.Must have the ability to interact in an effective manner with clients in a complex environment. Must have the ability to communicate and interact with different levels of management, with Information Technology (IT) personnel, and with all departmental clients. Must have the ability to coordinate with vendors for resolutions to problems.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran