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Desktop Support Analyst

Abbtech Professional Resources

This is a Contract position in Harrisburg, NC posted September 29, 2021.

US Citizenship Required Bachelor’s degree in Computer Science or other technical discipline and/or at least 5 years of related work experience.

5 years of experience in desktop/server support with technical proficiency in Windows OS, networking, and hardware support.

Experience in customer service supporting internal/external customers with IT requests in a medium/large organization.

Experience with MS Office and IT ticketing systems.

Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications Diagnoses and resolves software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.

Manages help desk loaner pool, including laptops, cables, adapters, etc.

Troubleshoots and repairs conference room’s phones, projectors, sound, cables, wall plates, etc Job Requirements: ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans