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Patient Financial Counselor FT Days

AdventHealth Hendersonville

This is a Full-time position in Hendersonville, NC posted October 25, 2021.


Patient Financial Counselor –  AdventHealth Hendersonville

Location Address: 100 Hospital Drive, Hendersonville, NC  28792


Top Reasons To Work At AdventHealth Hendersonville

Community Involvement

Located in the beautiful mountains of Western North Carolina

Great Benefits

Co-workers that feel like family

Faith Based

Work Hours/Shift:

40 hours/week – Days


What You Will Be Responsible For:

•               Answers all phone calls in a prompt and courteous manner while ensuring that all calls are attended to and not dropped or missed.

•               Reviews and answers all patient correspondence, via phone, mail, administration, and offices.

•               Creates and approves payment arrangements; reviews with patient different payment options and possible financial assistance, i.e., state and local agencies, indigent care.

•               Meets with patient/family to obtain satisfactory payment agreement for all parties.

•               Reviews patient charges; evaluates patient’s assets and liabilities to determine patient payment schedules.

•               Ensures patient demographic and insurance information is correct in the computer system.

•               Documents all payment arrangements in the computer database.

•               Documents all patient contact in the computer system.

•               Review Medical denials and assist patient /families with appeals appropriated by utilizing yo

ur team mates and billers.

•               Communicates with financial agencies, assist patients, regarding patient eligibility and/or financial settlement.

•               Monitors and maintains Work Items/CFUM’s for all facilities.

•               Prepares patient itemized bill upon request; explain charges, payments and adjustments.

•               Monitors patient accounts; initiates collection procedures when appropriated.

•               Accepts any other responsibilities assigned by leadership.


What You Will Need:


•         Able to communicate effectively in English, both verbally and in writing required.

•         High School graduates or equivalent required.

•         One year experience required in medical billing, collections and insurance.


•         Additional languages preferred.


•         Prefer education in accounting or related business field.

Job Summary:


Provides financial counseling to patients and families in accordance with the facility‘s policies. Assist patients/families with financial arrangements including financial assistance, for qualified patients, from outside Agencies.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.