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Analytic Consultant – Branch Banking Marketing Sciences Team

Wells Fargo

This is a Full-time position in Winston-Salem, NC posted September 29, 2021.

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas – including retail deposits, debit card transaction and purchase volume, and small business lending – our primary goal is delivering for our customers.

Consumer Data and Engagement Platforms (CDEP) works across the CSBB, Consumer Lending, and Wealth and Investment Management lines of business to develop coordinated strategies for growth in each of Wells Fargo’s customer segments. The team is responsible for designing seamless, engaging customer experiences across products and channels, and building the next-generation digital, data and analytics, and functional capabilities required to deliver toward these objectives. 

The Marketing Sciences team has a unique and exciting opportunity for an Analytics Consultant to support the Branch Banking Channel. This role is part of the broader team, which provides insights to inform our business/customer marketing strategy as well as our broader Wells Fargo strategic initiatives, and identify new growth and profitability opportunities. 

The Branch Banking Channel team also provides the delivery of the following solution.

  • In-channel program performance monitoring, measurement, deep dives and optimization. 
  • In-Channel offer optimization
  • Customer engagement development
  • In-channel audience development

This position will support the analytics required for the CEE (Customer Engagement Engine) Personalization program and key responsibilities will include:

  • Analytics to define the eligible population and conversation KPIs (Key Performance Indicators) for conversation topics. 
  • Forecast expected customer engagement and conversion rates
  • Estimate conversation value (i.e. Financial Value of the conversation and customer engagement value of the conversation)
  • Work with Data team to integrate eligible population into data processes and validate the data integration
  • Develop reporting/tracking requirements for new conversations within CEE
  • Work with Reporting BI (Business Intelligence) team to integrate new conversation tracking
  • Establish review process for conversation KPI monitoring
  • Provide measurement readouts on conversation performance
  • Provide actual vs. expected value contribution of conversation value impacts
  • Perform ad-hoc studies to understand drivers of conversation performance
  • Analyze and provide recommendations for conversation optimization, adjustments to performance expectations and conversation targets
  • Provide support and analytics for new conversation ideation and development
  • Formulate and answer strategic questions using rigorous analytics while developing a clear, simple, and compelling story to influence program managers/senior management and gain buy-in.
  • Utilize knowledge of the business, customers, and products to synthesize results and ‘form a story’.
  • Prepare and deliver thoughtful and impactful presentations to business partners that will drive future strategies.   
  • Document the requirements and scope for analytics projects and build a project plan to deliver them independently.
  • Work closely with the Branch Banking Marketing and other partner teams to support all aspects of the CEE Personalization program.
  • Proactively manage issues and project risks.
  • Bring a consulting, solution, and servicing mindset to our business partners

Please Note: Depending on the volume of applications received, this job posting may be removed prior to the indicated close date.  If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.

Required Qualifications

  • 8+ years of experience in one or a combination of the following: reporting, analytics, or modeling demonstrated through work or military experience; or a Masters degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 5+ years of experience in one or a combination of the following: reporting, analytics, or modeling

Desired Qualifications

  • Extensive knowledge and understanding of research and analysis
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Experience in gathering, analyzing and interpreting large datasets
  • Ability to analyze metrics and articulate data trends both visually and verbally
  • Ability to perform statistical and performance analytics
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Strong ability to retrieve data from various information systems
  • Strong analytical skills with high attention to detail and accuracy
  • Experience in data analysis to inform learning strategy focused on performance outcomes

Job Expectations

  • Ability to travel up to 10% of the time

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

MN-Minneapolis: Min: $90,100 Mid: $128,700
IA-West Des Moines: Min: $90,100 Mid: $128,700
IA-West Des Moines: Min: $90,100 Mid: $128,700
MN-Minneapolis: Min: $90,100 Mid: $128,700
NC-Charlotte: Min: $90,100 Mid: $128,700
NC-Charlotte: Min: $90,100 Mid: $128,700
NC-Winston Salem: Min: $90,100 Mid: $128,700
MO-Saint Louis: Min: $90,100 Mid: $128,700

Street Address

NC-Charlotte: 401 S Tryon St – Charlotte, NC
IA-West Des Moines: 7001 Westown Pkwy – West Des Moines, IA
IA-West Des Moines: 800 S Jordan Creek Pkwy – West Des Moines, IA
MN-Minneapolis: 550 South 4th St – Minneapolis, MN
NC-Charlotte: 1525 W Wt Harris Blvd – Charlotte, NC
MN-Minneapolis: 255 2nd Ave S – Minneapolis, MN
NC-Winston Salem: 809 W 4 1/2 St – Winston Salem, NC
MO-Saint Louis: 1 N Jefferson Ave – Saint Louis, MO

Disclaimer

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.